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News October 31, 2021 · 2 min read

Why Parts Websites Leave Customers with More Questions Than Answers

SmartEquip e-Commerce Store combats today's spare parts websites by connecting buyers with local parts sellers and supporting multi-brand stores with support material.

Why Parts Websites Leave Customers with More Questions Than Answers

The spare parts aftermarket is experiencing a boom in 2021 and unfortunately, spare parts websites have, by and large, left users unsatisfied.

Aside from being unintuitive, cumbersome, and having other legacy issues that plague older websites of all industries, there are three spare parts-specific web shop issues that – to this day – continue to get in the way of what is otherwise a potentially revenue rich channel:

Consider that between February and March of 2021 there was a 20% gain in parts consumption across the construction industry. That’s far larger than just a one-time post-pandemic boom. What that number is telling us instead is that the parts market is set to see some tremendous growth for the remainder of 2021 and beyond.

But those website issues pose a potential obstacle to many businesses looking to take advantage of this massive opportunity.

The good news is that newer e-Commerce platforms – like SmartEquip e-Commerce Store – are overcoming these challenges for equipment owners by making online spare parts buying and selling platforms easy.

Now let’s take a deeper look at the issues mentioned above and how you can avoid them as you look to sell and buy spare parts online.

One of the first things that many online buyers look for is the ability to buy locally.

The reason is simple: they want to be able to buy the parts and have their equipment serviced all within the same location.

Furthermore, no one wants to cover costly shipping expenses or delays if they can be avoided. Nor do they want to sit around idle waiting for a specific part to arrive if it can be found in their area.

Spare parts websites, up until now, have been notorious for being unable to link buyers with local sellers and service providers. However, SmartEquip has developed an extensive network of OEMs and suppliers to help build spare parts websites for local dealers across the U.S., making it easier for you to reach your local customer online.

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